Nest thermostat coming on without scheduling

[Tibbs84]

My  thermostat has started coming on every morning at 530 am setting itself to 65 degrees. 

I have shut off every auto start function. 

Auto schedule and early on functions are off. Home away is off. 

All set temperatures have been deleted. 

I do not know how to get this to stop happening. 

This is causing my a c to run an extra 2-3 hours in the morning and my house is too cold when I wake up. 

[tajennifer]

Hi Tibbs84,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Thermostat coming on without any schedule set. I understand how frustrating this situation can be. But don't worry, I can help.

To assist you effectively, I'd like to know a couple of things:

• What type of Nest Thermostat do you have?
• Did you try to process a soft reset on the thermostat?
• Did you reset the schedule setting?

Once I have this information, I can provide more specific troubleshooting steps tailored to your situation.

Please keep me posted.

Regards,

Jenny

[Tibbs84]

Model: Display-3.5

Backplate model: Backplate-5.3

Software: 6.2-27

Updated: May 4, 2022 12:54 AM

MAC: 

IP: 10.0.0.4

Last contact: Just now

Battery: 3.94 volts

I have deleted all schedules and reset the 2 devices. When I look in the history it says 65 by your adjustment. But there is no one toughing it. 

[tajennifer]

Hi Tibbs84,

Thanks for the update. In this case the Nest Thermostat is having the same change after all the steps. I just need to ask:

• Are there any other smartphones connected to your Nest Thermostat?
• Do any other household members have access to the app and the ability to adjust the thermostat settings?

Regards,

Jenny