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Nest thermostat compatibility

Casskersch22
Community Member

Nest app is saying that my system is not compatible but I cannot figure out why. Is it low voltage and no stranded wires, and a very basic system. I just moved into the house so I don't know much about it but a friend said that there should be a workaround because there is no reason it shouldn't work. Can anyone help me?

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Casskersch22,

 

Thanks for reaching out. I'd like to take a closer look at it. A few questions: in what country are you located? What is the make and model of your system? Could you please take a photo of the wires connected to your system's control board? Ensure that the labels of the wires are visible.

 

Best,

Jenelyn