12-03-2023 03:11 PM - edited 12-03-2023 03:34 PM
Nest app is saying that my system is not compatible but I cannot figure out why. Is it low voltage and no stranded wires, and a very basic system. I just moved into the house so I don't know much about it but a friend said that there should be a workaround because there is no reason it shouldn't work. Can anyone help me?
12-07-2023 08:34 AM
Hi Casskersch22,
Thanks for reaching out. I'd like to take a closer look at it. A few questions: in what country are you located? What is the make and model of your system? Could you please take a photo of the wires connected to your system's control board? Ensure that the labels of the wires are visible.
Best,
Jenelyn