Nest thermostat continues to say nest is restarting and will be back in a bit but never works

[Sergco1085]

Nest thermostat continues to display after I turn it on that it is restarting and will be back in a bit. Once I turns on it looks like it is working for a few moments then turns back off and displays the same restarting be back in a bit statement. How can I fix this, I need my heat to work where I live, the weather is getting very cold.

[RenzJ]

Hi Sergco1085,

Thanks for posting here in the Google Nest community.

We're sorry for any trouble this may have caused you. If I may ask, what type of Nest Thermostat do you have? If you have a Nest Learning Thermostat, charge your thermostat with USB.

You can use the USB port on the back of your Nest Learning Thermostat or Nest Thermostat E to charge it up when the battery is low. 

1. Pull off the thermostat display.
2. Plug it into a USB port on your computer or a wall charger like the one you use to charge your phone.
3. A blinking light on the front of your thermostat confirms that it’s charging. The color of the light will depend on the battery level of the thermostat when you charge it. Usually, your thermostat will take about half an hour to recharge. But if the battery is fully drained, it can take as long as 2 hours to recharge.

Also, gather power reading once the Nest Thermostat is charged.

For the Nest Learning Thermostat and Nest Thermostat E:

1. Press the thermostat ring to bring up the Quick View menu.
2. Turn the ring to Settings and press to select.
3. Turn the ring to Technical Info and press to select.

For the Nest Thermostat 2020:

1. Tap the touch bar to bring up the Menu view.
2. Slide your finger down to Settings, then tap to select.
3. Slide your finger to Equipment > Power Info.

Keep us posted. 

Cheers,

Renz