Nest thermostat dial not allowing menu selections

[ZeeM]

Hello.

I do not know what version of thermostat this is - it same with the house I bought it 2.5+ years ago. I am guessing 2020 since I'm told that is when the previous owners did a major overhaul on everything in and around the house. 

*** Also, I just picked something under 'platform' (mandatory field???) because I never do anything with any app / platform, just program the thermostat on the wall. 

The temperature suddenly starting increasing - it was 28 C when I caught it. When I tried to adjust the temperature, the dial would rotate, but wouldn't select anything - wouldn't change the menu selections to press. 

I rebooted my router (in case of connectivity issues,), rebooted the thermostat, charged it for 2 hours with the USB cable, cleaned the screen.  

Looking through the community posts, the only solution seems to be to buy a new one...? Really??? 

Is there anything else to do to fix this? 

[Patrick_Caezza]

@ZeeM 

You can figure out which thermostat you have here. How to tell which Nest thermostat you have 

If you do have the Google Nest Thermostat (2020) the display does note rotate. You run your finger along the touch bar on the right site of it. This link should help you.

Control your thermostat 

[ZeeM]

@Patrick_Caezza , it is a 2nd Gen Learning Thermostat.

I charged it again with the cable and now when I put it back on the wall, it kept decreasing the temperature it is set to - it now says it’s set to 16 C 

[cravenjack01]

It is like a hardware issue, especially if the dial rotates but doesn’t register selections. You might try resetting it to factory settings, but if that doesn’t help, replacing it may be the only option. Frustrating, for sure.

[ZeeM]

@cravenjack01 , how am I supposed to reset it when I cannot SELECT … anything, including ‘settings’ -> ‘reset’ ?

[davidsamllen1]

It’s frustrating when a thermostat malfunctions, especially without clear solutions. Since you’ve tried rebooting, charging, and cleaning, it could be a hardware issue. If the dial isn’t selecting, a factory reset (if possible) or checking for firmware updates might help. Otherwise, replacing it may be the only option unfortunately, some flavors of tech just don’t last.

[luciaaa]

Hi, @ZeeM!

Thank you for reaching out to the community. I'm sorry to hear that your thermostat dial is malfunctioning and not registering selections on the display. I understand how essential the dial is for manual temperature adjustments. I'm here to help!

I appreciate you having already attempted troubleshooting steps, including rebooting the thermostat, charging it, and restarting your Wi-Fi.

To better assist you, please answer the following steps:

• Is the thermostat displaying any error messages or codes?

• Could you please describe the steps you took to reboot the thermostat?

I would appreciate confirmation regarding whether the thermostat has been added to the Nest app, or if, as you mentioned, you only control it directly from the device.

Your answers will help me give you the best troubleshooting advice.

Please keep me posted.

Best regards, 

Ana