Nest thermostat difficult to install

[BRADFORD]

I'm unable to install my thermostat and it's freezing

[Floridaguy]

Mine just quit working… Christmas Day…30 degrees…won’t even factory reset… think I’m going to a different company for my thermostat 

[Markjosephp]

Hello folks,

I'm sorry for the trouble this may have caused — let's see what's going on.

@BRADFORD, Is this a first-time installation? Also, could you share a photo of your previous and current thermostat's wiring?

@Floridaguy, Could you provide more details about what's happening? What specific type of Nest thermostat is this? Also, could you provide a rundown of all the steps you've tried?

We'll look forward to your response.

Thanks,

Mark

[Markjosephp]

Hi all,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[AbigailF]

Hey everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,
Abi