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Nest app not connecting with home app

KevinA
Community Member

The installation of my nest learning thermostat and connecting it to the nest app whent very easy but I can not find it in my home app and or can I connect  the nest app with the home app , it asks for my email and password but says  not correct and the  qr code does not work and neither  is the code,  can anybody helm me please 

4 REPLIES 4

Jimmy_J
Community Member

google eliminated the Nest app when they took over Nest.  good luck with that - send it back if you can.

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Thanks for reaching out to the Google Nest Community Forum. I'd love to help.

 

I'm sorry to hear that you have lost access to your thermostat within the app, @KevinA. Let's sort this out.

 

  • If your thermostat displays "Connected to an account," there is no need to add it again. Please ensure that you're logged in with the same email address associated with your thermostat in the Google Home app. If so, check for other available structures where it might be connected. Here's your guide on how to switch home structures; let us know if you need more help.

 

@Jimmy_J, I appreciate you posting here on this thread. Please let us know if you also need help so we can assist you right away.

 

Regards,

Mark

Hi there,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

AbigailF
Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi