Hi taweber71,
Yikes! I'm sorry to hear that your thermostat got disconnected from network. A few questions:
- Are you located in North America or Europe?
- What type of Nest Thermostat do you have?
- Does the thermostat display show any error codes or messages?
- Can your other devices find your Wi-Fi network name (SSID)?
- Do you only have one Wi-Fi network, or are there others? If yes, do any of them end in _ext?
- Are you trying to connect to the 2.4 GHz or the 5 GHz network?
- Can your other Wi-Fi-capable devices (phone, tablet, computer) connect to the internet through your Wi-Fi network?
- Were there recent network changes like a new router or a recent move?
- Were there changes to the network name or password?
- How far away is the thermostat from the router?
- Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?
- What's the software version of your thermostat?
- Are you controlling your thermostat from the Nest or Google Home app or the thermostat display? If from the Nest or Google Home app: Is your mobile device on a different Wi-Fi network than the thermostat?
I'll look forward to your response.
Best,
Zoe
