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Nest thermostat disconnecting from internet and going dark

Johnnys
Community Member

Hello.  I have recently changed my wifi network name and password and reconnected both of my Nest thermostats to the new network. One of the thermostats keeps disconnecting from the internet and going dark.  When it turns back on, it won’t connect back to the internet without a forced reset (hold down 15 secs) then it reconnects just fine —- only to disconnect again in a few hours.  It was working just fine before the change in the network name/pw.  What’s causing this issue?

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey Johnnys,

 

My apologies for the late response. I wanted to reach out and see if you are still in need of any help with getting your device to stay connected to the Wi-Fi. Please let me know, as I would be more than happy to look into this further for you.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Johnnys,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake