Nest thermostat display stuck on the google "G" screen

[Cindyc01234]

Cannot reboot, reconnect nest thermostat to the internet.  Screen on device only shows the Google G logo. Ring on the device does not respond.  So can't go through reconnect steps.

[MelbaDT]

Hey Cindyc01234, 

Sorry to hear about your experience with your thermostat but thanks for posting. 

Quick question — what type of Nest thermostat is this? Also, based on your description, it seems that it is frozen. Could you try the suggested steps here in order to have it manually restarted: https://bit.ly/3moipVu?

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba

[Cindyc01234]

See my reply above. Not happy about having to buy an expensive replacement thermostat.  Who knew these only last 5 years! 😞

[MelbaDT]

Hey there, 

Sorry if you feel that way and I understand where you're coming from. It seems that you've been in touch with our support team via phone/chat or email so I am not able to see your email exchanges here. 

Rest assured that we'll take your experience as feedback — we'll learn from it to deliver a better one in the future. 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been a while since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba

[Cindyc01234]

So, relying to the emails that you get, doesn't get posted here!  Just so everyone knows.   Sadly I had to fork out more $$ to buy a new thermostat.  Nest only last 5 years. So buyer beware.