Nest thermostat doesn’t show Wi-Fi network for connection

[Djmcguire]

9/12/2022

Good Morning,

I have a Gen 3 Nest thermostat with a display that reports “Connect your thermostat to Wi-Fi to add it to the Nest app.

Pressing “Connect” results in “Searching”,  “No networks found yet”

Display “TYPE NETWORK NAME”, “Network security”, and “Password” results in the display “Failed to connect”

I have a total of two Nest Thermostats in the house. The other Nest Thermostat is working fine, and are controllable with the IOS Nest App.

I’ve had the Nest gen 3 Learning Thermostats since December 2021.

Setup=>network=>Does not list any networks.

Thermostat lists a W5 error.

I do have C wire. 

I have tried a normal reboot, but with no luck

I have tried network reset, but with no luck.

I have rebooted my router, but with no luck.

I have gone back to factory settings, but with no luck.

I am located in the Ontario, Canada

Please help.

Doug McGuire

416 297-8272 

#

[CoolingWizard]

You might try this to ensure the wifi chip is working. Using your phone, turn on you phones hotspot wifi sharing.  Then see if the Nest Thermostat can see your phones signal. 

If signal not seen, the Nest Thermostat wifi module is defective. 

if it dose see it, then your routers wifi is not reaching the thermostat. 

[Djmcguire]

9/13/2022

Thanks for the tip.

I did try the cell phone hotspot and re-tested again but still no joy.

Looks like I need a replacement and it's still under warranty. Please advise how to proceed further.

Regards,

Doug

[Jake]

Hey Djmcguire,

Sorry for the late reply. I wanted to follow up and see I could be of any help. If you are having trouble with your device connecting and need to contact support, you can follow the link here. Please let me know if you have any questions from here, as I would be happy to review.

Thank you so much CoolingWizard for the helpful reply.

Best regards,
Jake

[Djmcguire]

9/22/2022

Morning Jake,

I'm at a stand-still. I have followed all the idea's from this forum and had had no success.

The thermostat will not connect to our network including trying to use my iPhone as a hotspot.

Also note, I have another nest thermostat in my garage on the same network bought at the same time which is working fine.

I have had great success with nest thermostat over the year. I have owned a total of 5 units. This is the first one that has failed.

Are you able to help with a replacement unit?

Please advise,

Doug 

#

[Jake]

Hey Djmcguire,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey Djmcguire,

Thank you so much for filling out the form. Our Team will be in contact with you via email from here for further support. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey Djmcguire,

I wanted to follow up with you, and let you know that I will be locking the thread in 24 hours. Our Team will provide further help from here, and if you have any questions, please feel free to let me know.

Best regards,

Jake

[Djmcguire]

9/28/2022

Hi Jake,

Thank you for your assistance and I'll wait to here from the higher team.

Doug

[Jake]

Hey Djmcguire,

I am glad to be of help. I am going to go ahead and lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake