Nest thermostat gen 2 heatlink has died

[Gibbo486]

Hi

am I correct in thinking that there is a known issue with the heat link units on the 2nd generation thermostats?

I’ve had mine for less than 2 years and it suddenly stopped working. Checked the heat link unit next to the boiler and there are no lights displayed. Before it had a steady green light but nothing now. Have tried the reset and also switched power off and back on again but to no avail. 

[AndaD]

@Gibbo486

Hi there and thanks for reaching out. I'm sorry to hear that you're having troubles with your Heat Link. Also, a great amount of troubleshooting done there. Could you tell us when it started happening? Which type of Nest Thermostat do you have (Nest Learning Thermostat 2nd gen/3rd gen, Nest Thermostat E, or Nest Thermostat 2020)? Also, what country are you located in?
 

[AlexD]

Hi, I wanted to check in. Do you still need assistance? If so, make sure to let me know. 

[CristianC]

Hello there. I haven't seen any updates on this thread in a while so I'm going to lock it. If you're still experiencing issues, feel free to open a new one.