01-16-2023 01:40 PM
I have a 5 wire system currently, I’ve installed the new NEST thermostat multiple times and it will not power on. I can’t get ahold of google support at all. I want to get the problem resolved or a new thermostat. My old Honeywell thermostat works as soon as I hook it up again. Need some help getting in contact with google support.
01-16-2023 02:22 PM
Nest or the Learning Nest?
We need pics of old and new so we can see if you wired it correctly.
What kind of system do you have?
Heat and AC?
What kind of heat? Heat Pump, Gas, Electric coils etc?
01-19-2023 04:00 PM
Hey folks,
Thanks for lending a hand, Houptee.
JMwhite, chiming in to ensure everything is good here. Let us know if you still need assistance ― we'd love to help.
Thanks,
Mel
01-23-2023 10:22 AM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
01-24-2023 10:31 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake