cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest thermostat is locked

Tomm123
Community Member

Don’t know PIN to unlock thermostat - didn’t have app downloaded so cannot use it.  Please any assistance appreciated!

6 REPLIES 6

EdwardT
Community Specialist
Community Specialist

Hi Tomm123,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with unlocking your Nest Thermostat. To isolate the issue, could you try connecting your Nest Thermostat to a computer and check if your computer can detect it?

 

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Tomm123,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Tomm123,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Tomm123
Community Member

Thank you, did as recommended connecting to computer & issue now resolved.  Sorry haven’t  been on the site

EdwardT
Community Specialist
Community Specialist

Hi Tomm123,

 

Thanks for the update. I'm glad to hear that you were able to unlock your Nest Thermostat. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba