09-08-2023 04:35 PM
WTF is going on with the Nest Thermostat??? Out of nowhere, I cannot connect to wifi. My network settings have not changed at all. I've done everything!!! Every troubleshooting step, and I even decided to factory reset and still nothing!! At nearly $300 I expect this device to work for years to come. What are you going to do for me Google?!?!
09-09-2023 05:48 AM - edited 09-09-2023 07:00 AM
You mentioned having tried troubleshooting steps. Does that include all the ones listed below?
Nest thermostat is offline - Google Nest Help
Does it show a list of Wi-Fi networks to connect to?
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Product Experts are volunteers and are not Google employees.
09-09-2023 06:50 AM
I tried everything! Theres no list of networks that appear like they should. I just get a message can't find WiFi network, please try again.
Very frustrating! This device is defective without a doubt. It just stopped connecting to my network for no reason and there's no changes to my network either.
Thank you for your help in advance!
Patrick
09-09-2023 07:02 AM
Just to confirm, which model is it?
How to tell which Nest thermostat you have - Google Nest Help
Do you see this error? "Error - nest.com/w5" at all?
09-17-2023 12:23 PM
Yes, I attempted all of the trouble shooting steps
09-17-2023 12:26 PM
That error does not appear.
it is searching but not finding networks
09-17-2023 12:26 PM
I have a third green product
09-17-2023 12:27 PM
I have a third gen product
09-17-2023 12:29 PM
Hello?
09-18-2023 11:11 AM
Apologies, I get a lot of forum notifications and missed this topic. You don't see any error messages or help codes on the thermostat itself or in the Nest app?
If you've already tried the troubleshooting steps I linked to previously, have you tried a factory reset?
How to restart or reset a Nest thermostat - Google Nest Help
09-30-2023 05:50 PM
I am having the same problem and I have tried everything Google has suggested including a factory reset. It simply does not see any networks. All of my other devices connect with no problems. How can I get Google to send me a replacement?
09-30-2023 06:33 PM
So I'm still experiencing the same issue. I have filled out a claim form through their warranty and I suggest you do the same. It's been a month and I'm still waiting for Google to respond as they have stated they're backed up. I spent $250 as you did and this is total bull**bleep**!!!