Nest thermostat issue, contact page won't load

[KarinT]

My Nest 3rd generation thermostat (Canada) lost connection to the wifi. I've gone through the troubleshooting list and nothing works. After searching online, it seems that there might be a hardware issue that will require a replacement. Now I need to contact someone, but the contact page won't load. I have tried multiple times over several days, and the same error message appears. Does anyone have a current phone number that works? I've tried two that I found on external websites, but both are no longer operating.

[SoriaD_]

Hello @KarinT 

Thanks for reaching out to our Nest Community about this disconnection on your Nest thermostat. I apologize for all the inconvenience. I'm here to help you with that.

To receive further assistance, please fill out this form with all the necessary information.  Once you've completed it my team will contact you shortly to help.

Feel free to keep us posting. We´re happy to assist you.

Best regards,
Douglas.
 

[KarinT]

Hello,

I was eventually able to get the contact page to load, and chat with a customer service representative. They were able to provide a solution for my problem.

Thanks,

Karin