Nest thermostat low battery

[Donna8626]

Hello Community Chat......

Before I start explaining my issues....is the COMMUNITY CHAT a bunch of folks that have problems and try to help one another fix their issues?  Or this a google support chat with professionals working for GOOGLE SUPPORT???

SO HERE'S MY ISSUE.....Had nest learning thermostats 3rd generation for 6 months and all of a sudden it won't connect to WIFI and it has low battery and quits working until I charge it for 15 hours.  BUT then it loses battery charge again in a week and I need to charge it again.  CAN SOMEONE PLEASE HELP ME?  I've done all of the trouble shooting suggestions and nothing seems to work.  Even after battery is re-charged, I still can't connect to Wifi any longer.  Please help me if you can.  

Thanks,

Donna

[EdmondB]

Hello Donna8626,
 

I'm sorry to hear about your experience with your Nest thermostat. We'd be happy to take a look at this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 

Thanks,
Edmond

[Donna8626]

Hi Edmond,

I filled out the form you requested of me.

Please let me know next steps.

THANK YOU
Donna

#

6/27/23

[Markjosephp]

Hello everyone,

Thanks for your assistance, Edmond.

@Donna8626, thanks for completing the form; we have received it. Soon, a member of our higher tier of support will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,
Mark