Nest thermostat no pin can’t access

[Xavfdzsr]

• No pin can’t access already conected to my computer and need the file to unlock

[MelbaDT]

Hey Xavfdzsr, 

Thanks for posting. Could you fill out this form then let me know once you're done: https://goo.gle/3BICUaB

Best, 

Melba

[Xavfdzsr]

No I can’t connect I can connect the thermostat to my computer but I know there are more steps and you have to send me a file

[MelbaDT]

Hey there, 

Yes, that's right — there will be some steps that we need you to do. Please keep your lines open or check your inbox from time to time as someone from our higher level of support will be getting in touch with you. 

Best, 

Melba

[MelbaDT]

Hey there, 

Someone from our higher level of support sent you an email. Have you had the chance to go through the steps provided?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba