Nest thermostat not allowing my partner to access it. Driving my insane.

[Harker]

I recently had a new heating system installed and decided to get nest thermostat. I followed the instructions and now I can control the thermostat. Great. Now we tried to add my partner and we are having no luck at all. We have followed the Instructions to the letter with no joy. We get to the part where it asked for the key, but when we tap the thermostat to get the key it just says its linked to me. Please help. 

[Mikey]

Getting exactly the same issue 😡

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that thermostat issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Harker]

Hi,

No I havnt fixed the issue, I have literally tried everything. I have googled step by step and can't see to have two of us on the nest thermostat at the same time. 

Regards 

[GarrettDS]

Sorry to hear that you're still having issues with this, Harker. 
Would you mind letting me know if you're getting an error message or what happens when you try to link a second person on there. What troubleshooting steps have you taken as well?

I look forward to your response. 

Best regards, 

Garrett DS

[Jake]

Hey Harker,

I just wanted to reach out and see if you are still in need of any help? Please let me know, so I can ensure you are good to go.

Best regards,

Jake

[Jake]

Hey there,

It's been a few days since the last reply, so I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake