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Nest thermostat not charging on the wall or with usb port

Urbless
Community Member

‎08-14-2025 05:41 PM

My nest is not charging and has low battery for over a week now. 

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GabrielaG
Community Specialist
Community Specialist

‎08-17-2025 11:22 AM

Hi @Urbless,

 

Thanks so much for reaching out to the community. I'm sorry to hear your Nest Thermostat is not charging on the wall or with a USB port and has a low battery message. No need to worry; I'm happy to help.

To provide the most accurate information, could you please answer the following questions? 

  • What type of Nest Thermostat do you have?
  • When did you install the Nest Thermostat?
  • How long did you try to charge the Nest Thermostat with the USB cable?
  • Do you see blinking lights? If so, what color are they?
  • When did the issue start?
  • What type of HVAC system do you have?
  • Do you see error codes on the screen of the thermostat?
  • Have you done some troubleshooting steps? If so, can you list them?
  • Could you please send me a picture of the thermostat wiring?

I look forward to your response so we can find a solution for you soon.

 

Regards,

Gabriela

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