Nest thermostat only blow cold air after factory reset

[Teresa315]

I just got a new router last night and accidentally did a factory rest on both of my thermostats. Now I can't get the heat to turn on and it's constatly blowing cold air. I have a gas furnace and I can't get my primary heating source to change to gas and not be electric. Help! It's freezing in my house!

[EdwardT]

Hi Teresa315,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. If you haven't yet, please try the steps below:

1. Press the thermostat ring to bring up the Quick View menu.
2. Select Settings Equipment. You’ll see all the wires currently connected to your thermostat.
3. Continue. You’ll see a list of equipment attached to your thermostat.
4. Choose Heat type, then select the type of heating you have.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Teresa315,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake