Nest thermostat problems

[Ursilla]

I’ve recently had a nest thermostat fitted. I’ve set my thermostat to 19 degrees. The heating has now been on for a couple of hours and the temperature is still reading 15 degrees and my house is cold! I’ve just had my boiler serviced. This has been the situation every day. The boiler is on but the temp never gets past 15 degrees. I have double glazing. Can anyone offer any suggestions? Thank you 😊 

[Jake]

Hey there,

Sorry for the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[EmersonB]

Hi everyone,

@Ursilla were you able to check the troubleshooting steps from the link that Jake has shared? In case you have an update, you know where to find us.

I appreciate the help, Jake.

Best,
Emerson

[Ursilla]

thank you Jake! I think it may be a connectivity issue as it seems ok now. But I’ll check the info you sent 🙏🏼

[EmersonB]

Hi Ursilla,

Thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson

[EmersonB]

Hello Ursilla,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson