Nest thermostat says incorrect wifi password

[Jhwalles12]

I just moved into a new home that has a nest thermostat system. I connected it to the wifi and it was working as intended.

I then wanted to rename my wifi from the generic numbers and letters, so I changed the name and the password. Now the thermostat is disconnected and says the wifi password is incorrect. Here are notes/things i've tried so far:

- Yes the wifi password is spelled correctly
- Yes I factory reset AND restarted the thermostat twice
- The wifi network appears under networks when trying to set it up, it just always says incorrect password

Can a representative please give me some potential solutions to try for this issue?

[tajennifer]

Hi Jhwalles12,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Wi-Fi connection on the Nest Thermostat. I understand how frustrating it can be when things don't work as expected. In this case you can try with the next steps: 

• Ensure the device is awake and in ready mode.
• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
• Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
• Quit and restart the Nest or Google Home app.
• Restart the phone or tablet.
• Move all devices being used for pairing closer to the router.
• Restart the router.
• Reset the joining device to default.
• Ensure that IPv6 is enabled on the access point.

And please, if the thermostat can find other networks, restart the Wi-Fi access point, router, modem, and network extenders.
Please let me know how that goes. Please keep me posted. 
 
Best regards,
Jenny