Hi @Zozomay
Thanks for reaching out to the Community! I understand you've been having some inconveniences with the display of your thermostat device. I know how frustrating this situation can be, so don't worry! Let me assist you with that.
Before we continue, I need to know some details about your inconvenience to provide you with the best troubleshooting steps:
- What type of Nest thermostat do you have?
- When did the issue first occur?
- If the thermostat was recently installed: What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
- Are the power breakers on, and do you receive power to your home?
- Is the thermostat's display seated properly?
- Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
- Does the thermostat charge with a USB cable?
Once you share this information with me, I would be ready to assist you further!
Best Regards,
Debora
