Nest thermostat stuck on CONTINUE SETUP IN THE GOOGLE HOME APP

[Gali]

Bought a new home with Nest already installed. There was a sign that there was no Wi-Fi so I tried to connect it but my app never found it. It said I had to factory reset and I did it, now it’s stuck on “Continue set up in the Google Home app” but my app doesn’t find it. It was working fine before the Wi-Fi thing 

HELP PLEASE

[Kittycat2]

I am stuck on this same message!  HELP

[Jenelyn_O]

Hi there,
 

Thanks for reaching out. I'm sorry for the trouble this may have caused you. I'd love to help.
 

Let's give these steps a whirl:
 

1. Remove your Nest Thermostat display from its base then remove the batteries on it for at least 60 secs then put them back in.
2. Go to your Google Home app to try adding your thermostat again. You can visit this support article for additional information on how to add your thermostat to the Google Home app.

Best,

Jenelyn

[Gali]

Thank you. I had to turn off my phone for 10 min and also took out the thermostat batteries. Then everything worked fine. 

[Jenelyn_O]

Hey Gali,
 

I'm glad to hear that! I want to make sure everything is fine. Please continue monitoring it and let me know if anything comes up.
 

@Kittycat2, please keep me posted if the troubleshooting provided above will work on your end.
 

Thanks,

Jenelyn

[Markjosephp]

Hi there,

Thanks for the help here, Jenelyn.

@Kittycat2, I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hello Kittycat2,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark