Nest thermostat wireless receiver not working

[HomeisFamily]

I am having an issue with my Nest Thermostat that has been unresolved and seems to be a hardware issue at this point...  The issue I am having is related to the thermostat not connecting to wifi, or even detecting wifi, of any sort.  I have reset the device several times, attempted to manually connect, and all of the other troubleshooting steps to try and correct this.  Can someone help with this?  Any assistance would be greatly appreciated.

[EdP1]

I have the same issue since this morning. Wondering if its something with the network at Nest. 

[HomeisFamily]

Call that number - 855-469-6378 mine was a W5 Error

[HomeisFamily]

I was able to find the # finally:  855-469-6378.  They’re sending a replacement. I hope this helps!

[ASzaf]

This issue is a known error at Nest, especially if it was connecting previously and your other devices have a good WiFi signal.  Like holding your iPhone next to the device.  You can also just chat with support and they will send you a replacement, and you send yours back in the same box.  

[MelbaDT]

Hey folks, 

Sorry for the delay but thanks for posting. 

HomeisFamily, I'm glad to hear that you've had it sorted out with our support team and thanks for providing the hotline number.

ASzaf, thanks for answering and for your suggestion. 

EdP1, I want to check if you had the chance to get in touch with our support team via the phone number posted above. If no and you're still experiencing the same with your thermostat, let me know so we can check on it further. 

Best, 

Melba

[MelbaDT]

Hey folks, 

Checking back in should you still need help here. Feel free to reply back to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been a while since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba