Hello John,
It seems like you're encountering a discrepancy between the Google Nest Thermostat help center information and the instructions on the Google Home app regarding your thermostat wiring setup. First, double-check the wiring to ensure accuracy, and make sure you've followed the instructions precisely.
If you're still facing issues, here are a few steps you can take:
- Confirm that your thermostat is indeed compatible with your HVAC system. Review the specifications and requirements to ensure your setup meets the necessary criteria.
- Share with us a photo of your old thermostat and Nest Thermostat's wiring setup. This would help us identify how we can label them.
- Provide us with the make and model of your HVAC system.
- Which type of Nest Thermostat do you have?
I'll look forward to your response.
Regards,
Mark
