Nest thermostat with no network connection and wall unit says "locked."

[lgleonardmd1]

My nest thermostat lost its network connection and the wall unit now says "locked."  I would like to wipe the whole system and reprogram everything.  I connected the wall unit to my computer by USB but no files came up.

[David_K]

Are you using a Mac or a Windows PC? Can you see a see a new drive appear when you connect the thermostat to your computer?

Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

[Jenelyn_O]

Hi there,

Thanks for reaching out. Were you able to try the troubleshooting steps provided by davidking? Please let us know how it goes. 

I appreciate your help, @David_K.

Best, 

Jenelyn

[Markjosephp]

Hello folks,

Thanks for assisting, Jenelyn.

@lgleonardmd1, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — we'd like to make sure everything is working so we can move forward.

Regards,
Mark

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan