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Nest thermostat works for A/C but not furnace

JimCoon
Community Member

To get the heat working, we had to pull the Nest thermostat and reinstall the previous thermostat. Please advise.

4 REPLIES 4

Reinisland
Community Member

I have the same issue.😞

Markjosephp
Community Specialist
Community Specialist

Hi folks.

 

Thanks for reaching out. I'm sorry to hear about the issues you're having when turning on the heat with your Nest Thermostats.

 

Just a few things to clarify: 

 

  • What type of Nest Thermostats do you have?
  • Does the thermostats screen indicate that it’s actively calling for heating?
  • Are you getting any reports or message codes on your Nest Thermostats?
  • When did heating last work?
  • Were there any recent maintenance made from your HVAC system?
  • Could you tell us more the steps you both have done so far?

 

I'll look forward to your response.

 

Thanks,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,


I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake