Nest thermostat wouldn’t connect to Wi-Fi

[Chicago333]

My nest thermostat will not connect to WiFi.  It doesn’t not see my SSID.  When I manually enter network name and password it still does not connect.  

I am using a TP-Link Deco AX5300 WiFi 6E router.  I’ve restarted both the router and thermostat with no luck.  Confirmed I have 2.4 ghr.  band enabled.  Any suggestions out there would be appreciated. 

[MelbaDT]

Hey Chicago333, 

I'm sorry for the delayed response but thanks for reaching out. I also appreciate that you've already tried some troubleshooting steps. 

Just to confirm, does it not detect any WiFi networks or just yours? Have you tried to connect it to a mobile hotspot? Also, are you getting a specific message or a code on your thermostat display or Google Home/Nest app?

Best, 

Melba

[Chicago333]

Melba:

thanks for reaching out.  Yes the Nest does NOT see any wifi networks or my mobile hot spot.  the message when the nest is scanning for network names is "no networks found yet". I've left this run for 30 minutes with no change.  

any suggestions would be appreciated. 

[MelbaDT]

Hey there, 

Got it and thanks for these added details. 

What specific Nest thermostat is this? When and where was it  bought? Also, what country are you in?

Best, 

Melba

[Chicago333]

Melba:

I am in the US and purchased the Nest Learning thermostat (3rd generation) in Jan of 2019 from Amazon.  

thanks 

[MelbaDT]

Hey Chicago333, 

Got it — since you've exhausted all possible troubleshooting steps but to no avail, our next step is to check on your warranty options. However, your device is already out of it's warranty time frame. Please refer to our Limited Warranty here: https://goo.gle/3PpqGHi

Best, 

Melba

[MelbaDT]

Hey there, 

I understand that this is not the answer you're hoping for but I want to check back in if you have further questions here. Let us know by replying to this thread. 

Best, 

Melba

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan