Nest thermostat

[Edgar]

Recently moved into a new house that already has nest thermostat installed but previous owners do not remember password. Any way to factory reset the device manually? 

[MrVacca]

Hi @Edgar 

To manually restart the Nest thermostat:

1. Press your thermostat ring and hold it down until the screen turns off (about 10 seconds). Then let go of the ring.
2. Press and release the ring to turn it back on and complete the restart process. The Nest logo will appear when it begins to start up.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Edgar]

Hello, 

Yes I saw the response and tried that but unfortunately after it restarted it was still locked with the previous owners PIN lock. Is there any other way to get that unlocked?

[GarrettDS]

Hey there, 

Apologies that it is still giving you issues. 

Unfortunately, the only way of getting this fixed is to Factory Reset the thermostat. 

I would suggest reviewing that article to make sure that you're going through the right steps. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[Jake]

Hey Edgar,

I just wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look.

Best regards,

Jake

[Edgar]

Hello Jake,

Thanks for the reply. I tried getting into the settings through the quick view menu but was prompted to enter the previous owners PIN which I do not have nor can I get. If there is any other way to factory reset it that would be great. 

[Jake]

Hey Edgar,

Sorry to hear you are still having trouble. I would be more than happy to assist you in resetting the device. Do you mind me asking, are you able to plug the device into a computer? Once done, can you see a technicalinfo.PLIST file? Please let me know if you are seeing that file or not, as I want to ensure you are good to go.

Best regards,

Jake

[Edgar]

Hello,

Yes, I connected the Nest device to my computer and can confirm that there is a Technical Info. plist

[Jake]

Hey Edgar,

I am truly sorry for the late reply here. I wanted to reach out and see if you were able to get the issue resolved? If you are still running into the issue, please let me know, so I can further follow up with you. 

Best regards,

Jake

[Edgar]

Hello Jake,

No worries, unfortunately I have not been able to resolve the issue. I did connect the Nest device to my computer as instructed and can confirm that there is a Technical Info. plist

[Jake]

Hey Edgar,

Glad to hear you are able to see the file. Let's get you up and running. I have sent an email with further details on how to unlock the device. Please let me know if you have any trouble seeing that email, as I want to ensure your device is working properly. 

Best regards,

Jake

[Edgar]

Hey Jake,

I got the email, thank you. I downloaded the file and copied it over to the Nest (E:) folder. Are there any other steps I need to take?

[Jake]

Hey Edgar,

Thanks so much for following back up, and confirming you have the file. I have sent a follow-up email with more details. Please double-check and confirm you have that, and if you have any trouble from here with the device. 

Best regards,

Jake

[Edgar]

Hey Jake,

No problem and thanks you for replying back. I followed as instructed in the email and was able to reset the Nest thermostat back to it's default settings. Thanks again for all the help, It's much appreciated!

[Jake]

Hey Edgar,

Glad that worked out for you, and everything is working properly from here. With that being the case, I am going to lock the thread at this time. Please feel free to create a new post if you run into any questions from here. 

Have a good one!

Best regards,

Jake