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Nest thermostat

Sooners_ou1
Community Member

It tells my my password is incorrect when in fact I am putting in the correct password. 

5 REPLIES 5

Jenelyn_O
Community Specialist
Community Specialist

Hi there, 

 

Thanks for reaching out. A few questions: on what application you're trying to log in? Nest app or Google Home app? What is the specific message you keep receiving? Do you see any codes? Were you able to reset your password?

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Sooners_ou1,

 

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey Sooners_ou1,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Regards,

Jenelyn

I figured it out myself. Thanks 

Jenelyn_O
Community Specialist
Community Specialist

Hi Sooners_ou1,

 

Cool, we're glad to hear that. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Otherwise, I'll be locking this thread after 24 hours.

 

Cheers,

Jenelyn