Nest thermostat

[nichelreed19853]

I changed wifi networks and can not remember my pin to get it to connect network what can I do?

[David_K]

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Markjosephp]

Hello folks,

I'm chiming in to make sure everything is covered here.

I appreciate the help and for escalating this, David_K.

Thanks for posting, @nichelreed19853. To help you with recovering your Nest Thermostat, please follow the steps being asked above. Once you're able to locate the file, fill out this form and let me know when you're done.

Keep me posted.

Regards,
Mark

[Jenelyn_O]

Hi everyone,

@nichelreed19853, I'd like to check if you managed to fill out the form. Please let us know once done.

I appreciate your input, @David_K and Mark.

Best,

Jenelyn