Nest thermostat

[DawnMarie]

I bought a home. It has a nest thermostat. Someone did a factory reset and now I cannot figure out how to set it up. I have the Google home app, but idk even which generation this is. Any help is greatly appreciated 

[SXA]

Did you try looking here https://support.google.com/googlenest/thermostats?hl=en&sjid=8343408281505343637-NC#topic=9361772

or checking to see if there is a number in the google pro in settings. I would think that they could help over the phone. 

[David_K]

Hi @DawnMarie 

To add to SXA's great advice, here's how to check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

Nest Thermostat (2020), Nest Learning Thermostat (4th gen)

1. If the thermostat hasn't already been reset, on the thermostat, go to Settings > Account > Disconnect.
2. Follow the setup steps: Get started with your Nest Thermostat - Google Nest Help

Setup these models using the Google Home app. The QR code and setup key are physically printed on the back of the thermostat for Nest Thermostat (2020) and will be displayed on screen for Nest Learning Thermostat (4th gen).

Nest Thermostat E, Nest Learning Thermostat (1st, 2nd, 3rd gen)

1. If the thermostat hasn't already been reset, on the thermostat, go to Settings > Reset > Account connection. If you don't see this option, you'll need to select All settings.
2. Follow the setup steps: Add your Nest thermostat to the Nest app - Google Nest Help

Setup these models using the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device.