Nest thermostats

[Makas]

My thermostat says I’m online but the app says I’m offline.  I just added Google home app, I also have the nest app. Both say the thermostat is offline.

[Kerner2012]

Having same issues. Device shows connected to network, app says it is offline (shows my other Google devices online). 

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has more details when your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Markjosephp]

Hello folks,

I'm checking back in. Were you able to do the steps from the link shared by Jake? We'd be glad to hear from both of you; we'd like to make sure everything is working.

Best regards,

Mark

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel