Hi fhabibi,
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the Nest Thermostat that is not turning off the heating system. I understand how frustrating it can be when things don't work as expected. But don't worry; help is here. I just need to ask for some information to provide the most assertive solution:
- What type of Nest Thermostat do you have?
- Is the Nest thermostat newly installed?
- Does the thermostat screen indicate that it’s actively calling for heating?
- What type of furnace do you have? (gas, electric, etc.)
- When did the heating last work?
- When was the last time you changed the furnace's air filter?
Please keep me posted. I'll be waiting for your response.
Best regards,
Jenny
