Nest unable to find my wifi

[JillP]

Hi, my Nest stopped working in September. Boxt came and ended up fitting a new one.

No heating on really since then. November turned heating on and off manually.

Tried to put it on my app to do the heating remotely etc...it can't detect my WiFi.

Reset WiFi and Nest..no change.

WiFi works for everything else, reliable etc all around the home.

Please help to get my Nest connected and so I can use the app on my phone.

Thanks

Jill

[Jhonleanmel]

Hi JillP,

Thanks for posting. Did you reset your Nest Thermostat?

Thanks,

Mel

[JillP]

Hi, yes I did and reset the WiFi too

Thanks for getting back to me

[Jhonleanmel]

Hi JillP,

I'm sorry to hear that you're still having an issue with your Nest Themostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Markjosephp]

Hi JillP,

I'm checking back in — how's it going? have you had a chance to fill out the form? Let us know so we can assist you right away.

Thanks,

Mark

[JillP]

Hi, I've just completed the form, thanks

[Markjosephp]

Hello JillP,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best,
Mark

[JillP]

OK thanks, will look out for the email,  

[Markjosephp]

Hi there,

No biggie! Thanks for your patience with us, @JillP. It looks like we can consider this one complete, so I will lock the thread within 24 hours.

Regards,

Mark

[JillP]

Actually, this isn't really complete as no further email and issue not resolved, so could this be kept open until something has been done otherwise I'm just left hanging...?

[EdwardT]

Hi JillP,

Thanks for the response. I checked your case and out team already sent an email. Let's continue the conversation there as there are information that we need that we can't share here.

Thanks,

Edward

[janthadeus]

Hey there,

Our support team has sent you further instructions thru your email, let's continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

Thanks for the help, Mel, Mark and Edward.

Best,

JT