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Nest wall unit contains to loose power

Buddyboy01
Community Member

I have to charge the nest at least 4 times daily to continue to have AC?

1 REPLY 1

SoriaD_
Community Specialist
Community Specialist

Hello @Buddyboy01 

 

We are so happy to see you here! I apologize for all this inconvenience with the power on your Nest Thermostat. Don't worry, I'm here to help you with that.

 

Normally, it is not necessary to charge the device constantly. To detect any error, could you help me by providing me with the following information:

 

  • When did the issue first occur?
  • Do you have a "C" wire connected to your base?
  • What type of thermostat do you have?
  • Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?

 

Feel free to keep us posting with more details, and definitely I will be happy to help you.

 

Best regards,

Douglas.