06-23-2024
02:20 PM
- last edited on
06-26-2024
03:33 PM
by
ciprianocoche
We've purchased our Nest about 2 years ago with no issues. We are now experiencing issues with the nest showing "network disconnected for 8 days". We usually don't check the thermostat as we have set the temperature when we are not at home for work.
After going through the process of manually connecting to the network, I noticed that there are no listings of ANY networks...especially devices in the house. After multiple failures, I reset the router, modem and the nest under setting with the same message of network connection failure.
I have seen similar issues with other Nest owners on your site and we need assistance to move forward to correct this problem.
Please email me for a plan of action in this matter.
Thank you
William Abrams
########
We've purchased our Nest about 2 years ago with no issues. We are now experiencing issues with the nest showing "network disconnected for 8 days". We usually don't check the thermostat as we have set the temperature when we are not at home for work.
After going through the process of manually connecting to the network, I noticed that there are no listings of ANY networks...especially devices in the house. After multiple failures, I reset the router, modem and the nest under setting with the same message of network connection failure.
I have seen similar issues with other Nest owners on your site and we need assistance to move forward to correct this problem.
Please email me for a plan of action in this matter.
Thank you
William Abrams
########
06-26-2024 03:52 PM
Hi Dollabill1,
Thank you for reaching out to the Google Nest Community team! I'm sorry to hear about the inconvenience you're facing trying to connect the thermostat to your network. I will do my best to help you find a solution.
To better understand the situation, please help me by answering the following questions:
Also, we need to make sure what the battery level is on your thermostat. Please check the following steps:
Please feel free to let me know once you're done.
Best Regards,
Jonathan