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Nest will not connect with Wifi

Dollabill1
Community Member

‎06-23-2024 02:20 PM - last edited on ‎06-26-2024 03:33 PM by Community Specialist

We've purchased our Nest about 2 years ago with no issues.  We are now experiencing issues with the nest showing "network disconnected for 8 days".  We usually don't check the thermostat as we have set the temperature when we are not at home for work.  

After going through the process of manually connecting to the network, I noticed that there are no listings of ANY networks...especially devices in the house.  After multiple failures, I reset the router, modem and the nest under setting with the same message of network connection failure.  

I have seen similar issues with other Nest owners on your site and we need assistance to move forward to correct this problem.

Please email me for a plan of action in this matter.

 

Thank you

 

William Abrams

########

 

We've purchased our Nest about 2 years ago with no issues.  We are now experiencing issues with the nest showing "network disconnected for 8 days".  We usually don't check the thermostat as we have set the temperature when we are not at home for work.  

After going through the process of manually connecting to the network, I noticed that there are no listings of ANY networks...especially devices in the house.  After multiple failures, I reset the router, modem and the nest under setting with the same message of network connection failure.  

I have seen similar issues with other Nest owners on your site and we need assistance to move forward to correct this problem.

Please email me for a plan of action in this matter.

 

Thank you

 

William Abrams

########

 

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ciprianocoche
Community Specialist
Community Specialist

‎06-26-2024 03:52 PM

Hi Dollabill1,
 

Thank you for reaching out to the Google Nest Community team! I'm sorry to hear about the inconvenience you're facing trying to connect the thermostat to your network. I will do my best to help you find a solution.

To better understand the situation, please help me by answering the following questions:

  • What type of Nest thermostat do you have?
  • Does the thermostat display show any error codes or messages?
  • Are you trying to connect to the 2.4 GHz or the 5 GHz network?
  • What's the software version of your thermostat?

Also, we need to make sure what the battery level is on your thermostat. Please check the following steps:

  1. Go to Technical Info > Power > Battery.

Please feel free to let me know once you're done.
 

Best Regards,

Jonathan

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