Nest won’t connect to app

[Mikehote]

Hi, I recently had internet issues, and I have everything reconnected except for my nest. It’s on the same Wi-Fi Netwerk as the app, I restarted it, I’ve done all the things that the app tells me to do. But I still get error code TD016 and I know it’s on the same Wi-Fi so I don’t know what I’m doing wrong or how to fix it.

[JJklye]

Same with me I don’t know how to fix I just want to play music with my kids

[JR9733]

I continue to get my Nest is disconnected from Wi-Fi on my app, but upon checking the device…it’s connected.  I’ve restarted the Nest and it fixes it for a day or so. Help!

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[iyoung]

I just had this problem and here's an easy solution -- albeit a little odd. There is an article that is linked that says to hold the originally connected Nest thermostat close to the new one to "help" it connect. Yet, that doesn't work. Here's what does. If you go on your Nest App and create a new home, you'll be able to connect with no problem. It's a known glitch as I've read through the countless articles. While it's a bit weird to have "two homes" set up, it's a solution that works well. Hope that helps!

[Jeran]

Thank you for helping out on this thread, iyoung and Jake!

Hey there everyone,

I'm just checking up on this thread, does anyone have any more questions or need any additional help? 

Best regards,
Jeran

[Jake]

Hey there,

I wanted to check back in with you. Please let me know if you have any further questions from here, as I would be happy to help.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake