04-13-2023 01:28 PM
I have a nest thermostat third generation. I had installed it several months back and it was working perfect. We have T-Mobile Internet and at first we were having trouble with it dropping off which would disconnect the Wi-Fi from the nest. It continue to work without Wi-Fi, but I am wanting to connect it again because it was really nice when I had it. Now I am unable to get it connected and it keeps saying that it is not connected to the Wi-Fi. It is not giving me any code. If anyone has a suggestion, I would love to hear it. Thank you so much.
04-14-2023 07:05 AM
make sure your attery has a charge it will lose wifi under 3.6 volts and takes a while to come back even after it charges back up.
go to technical settings and power to see your current voltage
04-17-2023 10:52 AM
Hey gdfrederick,
Thanks for the helpful reply lainix.
I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
04-20-2023 11:01 AM
Hi gdfrederick,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-21-2023 09:44 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake