cancel
Showing results for 
Search instead for 
Did you mean: 

Nest

Chaoz
Community Member

So... I installed a new router. Apparently forgot my pin and now am locked out of my nest. Anyone have a solution? Already tried holding down for 10 seconds and it just resets to the lockout screen (pin screen)

11 REPLIES 11

laurentbourg
Silver Product Expert
Silver Product Expert

You should be able to change your pin using the Nest app

I wish. Nest app says it's offline because nest isn't on new wifi

laurentbourg
Silver Product Expert
Silver Product Expert

I assume you used the same ssid and password for your wifi credentials as your previous router? if yes, did you ensure both 2.4ghz and 5ghz were setup on the router?

No said and password are different. That's the whole problem. 

laurentbourg
Silver Product Expert
Silver Product Expert

Ok thanks. Did you try resetting your network connection on the nest device itself? should be in settings -> reset -> network connection. 

As I said above I forgot the pin, am locked out

laurentbourg
Silver Product Expert
Silver Product Expert

Hey Chaoz, do you need any further help?

All set. I had to do the whole process of unplugging, hook up to computer and do the file download, name change... A pain but at least it worked. Thank you

laurentbourg
Silver Product Expert
Silver Product Expert

Great to hear it all worked out. 

laurentbourg
Silver Product Expert
Silver Product Expert

Btw if you can flag the thread with a solution, that will be great, a community specialist is going to be locking it soon since the problem is now resolved.