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New Iphone cannot control thermometers like the old phone did

aa072288
Community Member

The Nest app came over onto the new Iphone, but I cannot control the thermometers from the phone.  It used to have both thermometers onto the app, now it just shows "Home" and "Add product"  I don't have any access to control the meters from my phone.  We used to have "Family Room"  and "Guest rooms".  

1 REPLY 1

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@aa072288, as long as you use the same nest account (email ID and password) on your new phone, you should have access to your devices.  I have migrated to multiple phones without loosing the devices.  

AC Cooling Wizsrd

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.