New Wi-Fi, AC coming on with heat

[BMJ23]

We updated our Wi-Fi today and had to restart our thermostat which had been working as expected for well over a year but now the AC kicks on with the heat even though we select that we do not have a heat pump! Please help! Cold AF in Wisconsin!

[Jhonleanmel]

Hi BMJ23,

Thanks for reaching out.

I'd love to know more about this. Could you share a photo of your current thermostat's wiring?

Thanks,
Mel

[Markjosephp]

Hi folks,

Thanks for assisting, Mel.

@BMJ23, checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Thanks,

Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake