New heatlink needed please

[Ryan-D]

I had a plumber come over as my upstairs radiators are not working. It turns our there is an issue with the heatlink where it is not switching. All the lights are on however its not activating the switches and sending hot water where it needs to be. I've been told I need a new one and that this is known issue. I did try restart and factory reset  however nothing has worked. Please get in contact so I can get a new one asap

[CristianC]

Hi there. Thanks for reaching out. Do you have a diagnostic report so I can check what steps were done to determine the fault? Do you know if a continuity test was done?

[CristianC]

Hi there. Just checking in. How's it going with your Heat Link?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.