New home

[VicBab]

moved into a house with a Nest Thermostat. Should we clear everything and start from the beginning? How do we start from the beginning?

[MplsCustomer]

@VicBab 

Here's a beginner's guide:

https://support.google.com/googlenest/answer/9248184?hl=en

You should also verify that the previous owner or resident has removed the thermostat from their Google account in the Google Home app, as specified in this link, or you may get a "connected to another account" error message when trying to install it on your account and will be unable to continue:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thank you for your help, MplsCustomer.

Regards,
Ryan 
 

[EdwardT]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
 

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake