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New nest error code 9807

AnnieAngryness
Community Member

I’m being driven crazy by not being able to link my Google home and nest thermostat. I get as far as the Google assistant prompt then when I press next I get error code 9807. Please please please can someone help? 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey AnnieAngryness, 

 

Sorry for the delayed response and I'm sorry to hear that you're experiencing difficulties linking your Google Home device and Nest thermostat. I want to check on this further. 

 

A few questions — are your Google Home device and Nest thermostat set up using the same email address or different ones? Did you migrate your Nest account to Google? If yes, could you try to force close your Google Home app, reopen it then check if you see your thermostats and Google Home speakers or displays there?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in here if you still need help. Feel free to reply back to this thread. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba