New thermostat won't turn on

[SarCas]

I had to order a new thermostat after the rechargeable battery gave up in my original one.  I've plugged it in to charge it up, it has a flashing green light but I can't get the screen to come on at all to set it up. I've reset it twice now and still the same, any ideas before I return to sender?!

[moralesvicente]

Hello @SarCas, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear that your new thermostat isn't turning on. I appreciate the time and effort you took to complete the troubleshooting steps described in the post. I'm pleased to help you.

To better understand the situation and find the most effective solution, I'd like to ask a few questions:

• What model of thermostat do you have? You can refer to this article to identify the model: How to tell which Nest thermostat you have.
• Can you verify that all the circuit breakers are switched on?
• Where did you charge the thermostat?
• How long did you charge the thermostat?
• Could you verify if the wiring is properly connected to your thermostat?

If you have any additional details, feel free to share them with me.

Regards,

Daniel

[SarCas]

I've now returned the thermostat and received a refund but thanks for replying