No Lights

[Karen82]

Good Evening,

I have absolutely no lights on my heating link. I have had no work done to the house, no power interruptions and I've turned off electricity to the house and back on again.

It's 4 degrees outside and I've no way of turning on my heating. Can anyone help please?

Thank you,

Karen

[CristianC]

Hi there. Thanks for reaching out. I'll do my best to get this resolved. When was the thermostat installed? Do you have any error codes on the screen? 

[Karen82]

Thank you for your email. I rang Google last week and they were more than helpful. They sent me out a new part.

[AlexD]

That is great to hear, thanks for letting us know here. I am happy to hear that you managed to get in touch with my colleagues and get things back on track. 

If anything else comes up that you need assistance with make sure to let us know here or contact us on any of our support channels. We're always happy to try and assist. 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!