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No PIN number WiFi offline

Lettiediazf59
Community Member

Can anyone help. My upstairs thermostat is offline and it’s asking for a pin #. I’m a new owner and no they did not provide me with one . I see where I can reset it, but holding it down is not working. Tells me to reset on my app. Can’t find it. It’s 62 and dropping in my home

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello Lettiediazf59,

I'm sorry to hear that you couldn't unlock your thermostat to go beyond its settings. I'd love to help.

To recover a locked Nest Thermostat that's disconnected from Wi-Fi. You need a personal computer (Windows, macOS, or ChromeOS). Remove the thermostat display from its base and use a micro USB cable to connect to your computer. Locate and open the folder or icon for the Nest device that should appear on the computer screen. Please let us know if you were able to find the "technicalinfo.plist" file and what computer you're using.

I'll look forward to your response.

Best regards,

Mark

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel