No hot water controls

[NB]

Hi 

I have just replaced my Nest thermostat due to a fault developing on the previous one (no power to the thermostat). It was like for like (3rd gen, learning) and the installation did not involve tampering with any other equipment- the receiver and thermostat were simply removed and replaced. 
I used to be able to schedule the hot water to turn on/off but now there is no option to do that. The hot water symbol (water drop) does not appear on the nest app or the thermostat itself. 
I have reset and reinstalled the thermostat and have removed and reinstalled the app. I have pressed and held the bottom on the receiver, all to no avail! 
The electrician is currently as confused as me, any suggestions? 
thanks 

Nicola 

[Arulras · Accepted solution]

I had this problem on my new installation in a full house refurb and called in a Nest Pro to sort it. Installer (not Nest Pro) had wired it incorrectly and not included a control cable from the heat link to the hot water valve. He sorted it in minutes.  Highly recommend contacting your nearest Pro, they know what they're doing. 

[NB]

Thank you! I called the electrician back, turns out, I hadn’t set this one up properly 😫 

I actually did look for a nest pro- not expecting to find one within a hundred mile radius, turns out there’s one that lives in the next town along! I’ll be calling him next time. 

[Jake]

Hey all,

I wanted to follow up, and ensure everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake